The frontline staff is patient and courteous, and always very responsive. View your relationship summary and license summary details. New software assurance benefits to include 24x7 support, virtual pc express by scott bekker. Site24x7 provides sla management capabilities that help online businesses define service level agreements and track their compliance. Nintex premium support is a step above nintex software assurance, which is required in order to purchase premium support. A base subscription that includes 8x5 access to technical support as well as software patch updates, hot fixes, and entitlement to major software releases. When you have at least one server license covered with software assurance sa you get a complimentary phone support incident, plus unlimited web support for all the servers covered with sa. Software assurance also offers technet experts to train your it department. The purchase of software assurance gives you aroundtheclock support from microsoft. You are entitled to support by virtue of purchasing the license. Ncoalink quality service ez24x7 ncoalink instant services.
A comprehensive program that includes a unique set of technologies, services, and rights to help deploy, manage, and use microsoft products efficiently, software assurance helps keep your business up to date and ready to respond quickly to change and opportunity. Premier support software assurance getting the most from software assurance benefits with premier support based on your volume licensing agreement, some of your organizations software assurance benefits can be transferred to a premier support agreement. Nintex platinum support provides your organization with the highest level service offered. The main objective of software assurance is to ensure that the processes, procedures, and products used to produce and. To access the benefit, call support customer care at 800 9363500 united states and canada only. I used a qa software testing job to get into the new field, and it worked like a charm. Software assurance versus premier support miro consulting. Whether you want to download the latest version of windows software, get 247 problem resolution. There are two different levels of support and service for you to choose from. Adjusted eligibility criteria for software assurance 24x7 problem resolution support with asneeded base support for qualifying customers and. Software assurance quick start guidemicrosoft software assurance. Your organizations software assurance benefits administrator receives an access id after clicking activate on the 24x7. The assurance software customer support group is one of the best ive ever worked with. The quality and design of the software are important foundations for success, but the services and support provided by the vendor are absolutely critical, especially when.
The software assurance and services benefits section of the business center can tell you. Access all your licensing information in one location. Software quality assurance sqa testing services is a subscription fee based managed shared service, which offers a highly reliable, scalable, secure, and costeffective testing platform that state agencies and local government entities within north carolina can utilize 24 x 7 for managing their testing projects andor fulfilling all their quality assurance qa and application testing. This direct connection to microsoft anytime a support need arisesfor almost any productcan help you maximise uptime, lower support costs and boost it productivity by reducing time spent troubleshooting and resolving issues. Center to set up a list of approved personnel who may initiate support requests, and equips them with appropriate software assurance access ids. For more information, including information on the future availability of additional home use program software, refer to.
Microsoft plans to bolster the software assurance component of its volume. These cookies are used to collect information about how you interact with our website and allow us to remember you. Having said that, there is a connection between software assurance and support and it comes from the amount of software assurance spend. Microsoft updates to software assurance sa, beginning february. Many people enjoy doing software testing and quality assurance and stay in. Other mentionable benefits are the 24 x 7 problem resolution tickets and stepup availability. Microsoft software assurance for windows server 2012 r2.
Microsoft assurance software is a program that was introduced in 2002 to help users deploy and support microsoft windows, microsoft office and. Within the software assurance 24x7 support benefit your organization. The software assurance support provides business hours support with a 24 hour response time goal. Testriq an independent software quality assurance and. On the rare occasion that my issue is not resolved by the first analyst, i always receive a follow up call from the appropriate analyst in a. Solved microsoft sa software assurance 24x7 support.
The volume licensing service center vlsc gives you easy access to. Microsoft volume licensing product licensing search. Testriq qa lab is a software test consulting and services company that helps its valued clients to plan their software test investments and manage critical testing processes to reduce the total cost of producing quality software. Microsoft software assurance support incident submission. The fries of microsoft licensing connected it blog. Software quality assurance sqa testing services is a subscription fee based managed shared service, which offers a highly reliable, scalable, secure, and costeffective testing platform that state agencies and local government entities within north carolina can utilize 24 x. Testriq qa lab is a software test consulting and services company.
The number of tickets that you get depends on how much you spend. The terms and conditions of your volume license agreement and the terms and conditions under which any specific software assurance benefits are offered will take precedence in the case of any conflict with the information provided here. When help is needed, you can contact the 24 x 7 problem resolution department via phone or web. Cibers talented qualityassurance professionals, processimprovement expertise and pragmatic approaches to software testing help clients realize the return on investment for your application initiatives. Support for software that has been legitimately licensed is a licensing right. Your organizations software assurance benefits administrator receives an access id after clicking activate on the 24x7 benefit in the volume licensing service center vlsc. Microsoft plans to bolster the software assurance component of. Check out this listing of 247 softwares several hundred proactive customers. Your organizations software assurance benefits administrator receives an access id after clicking activate on the 24x7 benefit in the volume. Software assurance benefits microsoft volume licensing. The software assurance support provides business hours support with a 24hour response time goal.
Microsoft volume licensing microsoft software assurance. Whether you want to download the latest version of windows software, get 24 7 problem resolution support, or give employees access to office training, you will need to claim your benefits through the vlsc. These benefits are called software assurance benefits sab and come with consulting services credit, training vouchers for use with ctecs, elearning subscriptions,etc. We are specialized in qa training, uftqtp training, selenium course, ba training, soapui testing training appium training. We use this information in order to improve and customize your browsing. Based on the software assurance spend under microsoft volume license agreements, phone incidents are awarded for use on a most products that are within the. Microsoft plans to bolster the software assurance component of its volume licensing program next month with several additional benefits covering deployment services, enhanced support, training and exclusive software, according to a source familiar with microsofts plans. Your organizations software assurance benefits administrator receives an access id after clicking activate on the 24x7 benefit in the volume licensing. Your it team will need to know your contact number and software assurance id number to access 24hour support. One software assurance benefit is 24 x 7 problem resolution support which allows you to open an incident for reactive support in your environment when things. Whether you want to download the latest version of windows software, get 247 problem resolution support, or give employees access to office training, you will need to claim your benefits through the vlsc. Access to the electronic support sites is available 24 hours per day, 7 days a week, though responses will occur during business hours.
Successfully achieving your goals with an enterprise software system is dependent on much more than the software itself. The way each benefit is measured vary depending on the benefit. Microsoft software assurance customer quick start guide. In addition, it provides licensing for servers used in disaster recovery purposes, deployment planning services, extended hotfix support, and technical information. If you do not have your access id, contact your software assurance benefits administrator or microsoft sales representative. It s called 24x7 help and opens a screen with a telephone number 08000304160 and saying its microsoft trained technicians are standing by ready to help you solve all your pc issues and more. We help our clients, worldwide, to plan their test investments and manage critical testing processes to. After you are signed in, select the software assurance tab at the top of the home page. We offer online live tutor software testing training for software testing quality assurance course, quality center hp alm qc, jira, sql for beginners, ba business analysis. Ez24x7 receives weekly ncoa link data updates to process on your pc in realtime with no uploads or downloads 100% data security. Software assurance 24 x 7 microsoft posted on december 2, 2010 by tobin dalrymple welcome to the first installment of an ongoing series addressing the mysteries, challenges and business value of microsoft software assurance benefits. If you are curious about software testing but yet hesitant, think of it as a gateway career opportunity. Servers self hosted applications office online services and office online server oos.
Software assurance microsoft partner 500 equivalent employees. We use the game mode feature for game days to report and track incidents around the stadium. Ncoa link processing runs at over 100,000 records per minute. Udemy 100% offsoftware testing and quality assurance. Eligibility for software assurance benefits varies by offering and region and is subject to change. Which additional benefits you may be eligible to use. Get software services inc is a premier software testing training company based in north america.
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